Information on the online dispute resolution system pursuant to art. 14 paragraph 1 ODR (Online Dispute Resolution):

The European Commission provides consumers with the opportunity to settle disputes in online commerce in accordance with Article 14 paragraph 1 ODR (Online Dispute Resolution), on one of the platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach out-of-court agreements in disputes arising from purchases and contracts for services on the Internet.

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